Hi, thanks for stopping by! We get lots of questions and try to share the most common ones here. If you don’t find what you are looking for, please contact us.
Q: Can I reproduce your works?
No. Our work is copyrighted material and protected by law.
What does that mean? Well, just like your favorite authors do, we spend hundreds of hours researching, writing, thinking and designing. Copyright is a legal means of acknowledging that. When we added up all the time and energy that went into this we thought it was fair to ask the world to respect that effort!
Q: Can I have a digital file for personal or shared use?
Scans and digital formats (e.g., PDF) of our work are not currently available for distribution. We respectfully ask that you respect our copyright and not scan, copy, or otherwise distribute our works.
Q: Can I hire you for custom work?
We are available for custom print work, web design, and web development. You can read a bit more about that on our other sites: havahula.org and Presspoint
Q: Are your works available for wholesale or retail distributions.
Yes, all of our products are available wholesale. Please email us for more information.
Q: I’m a teacher. Do you have discounts available?
Yes! We can offer you a small personal discount or a larger discount for multiple students.
Q: My nonprofit is having a fundraiser / I’m raising funds for my nonprofit / etc. …Can you donate to my cause?
In-kind donations are most likely, but sponsorships are certainly not out of the question.
Q: Are your products “green” / eco-friendly / etc.
Yes!
Our posters are printed right here in Portland, OR at a wind-powered, certified green printing facility. The paper is 100lb. archival-quality (for comparison, typical printer paper is 20lb.) and is made of 100% post-consumer waste materials. The inks are vegetable-based. Even the shipping materials are predominantly earth friendly … the tube and inner wrapping paper are 100% recycled materials; the plastic end caps are plastic, but can be reused or recycled.
Our other works are also printed on 100% PCW paper and printed locally at a small family-owned print shop.
Q: How are your posters stored, handled and packaged?
The posters are stored flat until an order has been received. Upon order, we hand-roll each poster using a dowel to keep the edges smooth. The rolled poster is wrapped in 100% recycled brown paper and sealed with a small strip or two of tape. From there, it is inserted into a 100% recycled mailing tube. Internationally bound posters may have additional brown-paper padding added for extra protection.
Q: When will you ship my order?
We do our best to ship within 3 business days, if not sooner. If you need your items by a specific date, just let us know. Expedited shipping is available for both U.S. and international destinations.
Your will receive an email when your order is en route. International customers — please read “Q: Do you ship internationally (i.e., outside the United States)?”, below.
Q: What shipping provider do you use?
We most often ship through the U.S. Postal Service (USPS).
We have had great success with USPS! (And we love our carrier, Terri! She’s awesome.) However, if you prefer another shipping service please contact us and we’ll see what we can work out. Retailers may choose to provide their own shipping labels for alternate services.
Q: Do you offer expedited shipping?
Yes, please contact us for a quote; be sure to include the number of posters you’d like to order, your complete shipping address, and how soon you’re hoping to receive your order.
Q: Do you ship internationally (i.e., outside the United States)?
Yes! Our works have been shipped to all but one continent so far (Antarctica)!
International delivery times vary greatly — depending whether you have purchased expedited shipping, time of year, your country’s customs processes, etc. — and can take anywhere from one to several weeks (and…it may be longer). If you’d like a more specific time frame, please contact us regarding expedited (trackable and insured) shipping options. International orders sent via standard shipping are not always insurable depending on your location; if lost in transit, we will do all we can to help you find your package but cannot and will not be held financially responsible for replacing your items. Depending on your location and local processes (e.g., customs & duties), it may be helpful to leave notice with your postal carrier or local postal office that you are expecting a brown mailing tube from the United States that is 19 to 25 inches in length.
Q: What about customs and import duties?
Please check with your local postal service or other authority regarding customs & import duties. You, as the buyer or recipient, are fully responsible for any such fees incurred.
Q: I gave you a wrong/incomplete/old address. Can you resend?
Yes, but shipping is expensive, so…
Once the original product is returned to us: If the mistake was yours, we will ask you to pay shipping fees before we correct and resend; if the mistake was ours, we will cover shipping fees and sincerely apologize for the delay! Items must be in resalable condition to receive a full refund.
Q: I didn’t make it to the post office and my package was sent back to you. Will you resend?
Yes. Once your package is received back at our office, we will be happy to resend it to you! You must pay the return shipping fees and original shipping fees are not refundable. We will invoice you for the fees; once paid, your item(s) will be re-shipped within 1 – 2 business days.
Q: The delivery service reports my package as “delivered”, but I believe it was stolen. What do I do?
This rarely happens, but if it does, please file a report with the carrier (e.g., USPS) directly if your tracking number shows your package as delivered but you are certain you did not receive it. We are not liable for stolen packages, but we will happily assist you in gathering information (e.g., shipping dates, proof of purchase, and item value) as needed. In 7 years of business, we’ve only seen 1 delivery actually go missing! That’s a pretty good track record.
Q: My poster/print/greeting card doesn’t seem “perfect”, what’s going on?
Our products are printed on unbleached, 100% post consumer waste recycled paper. And, unbleached, 100% post consumer waste recycled paper may have a story to tell! These teensy ”imperfections” — or “beauty spots”, which is how we like to think of them — are part of the final product. Seriously, though, we do inspect each item as it is being prepared for shipment. If there is an actual defect, it will not knowingly be shipped.
